Shipping policy

Shipping & Delivery Policy

Last updated: 11 March 2026

This Shipping and Delivery Policy applies to purchases made from Autofficina Parts Limited through www.autofficinaparts.co.uk

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been received.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email which may include tracking details.

2. Delivery Locations

We currently deliver to:

  • United Kingdom

If your location is not listed, please contact us before placing an order.

3. Delivery Methods

We use trusted courier services to deliver orders safely and efficiently.

Delivery partners may include:

  • Royal Mail
  • DHL
  • Other reputable courier services

The courier used may depend on the size, weight, and destination of the order.

4. Delivery Timeframes

Estimated delivery times after dispatch:

Location

Estimated Delivery Time

UK Standard Delivery

2–5 business days

UK Express Delivery

1–2 business days

International Delivery

5–15 business days

Please note that delivery times are estimates only and may vary depending on courier services.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight
  • Delivery location
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before payment is completed.

6. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

You can track your order using the tracking link sent to your email.

7. Delivery Delays

While we aim to deliver orders within the estimated timeframes, delays may occur due to factors outside our control, including:

  • Courier delays
  • Severe weather conditions
  • Customs processing for international shipments
  • High seasonal demand

We are not responsible for delays caused by third-party courier services.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

If incorrect information is provided, delivery may be delayed or returned to us.

Additional shipping charges may apply to resend the order.

9. Lost or Missing Packages

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us.

We will investigate the issue with the courier and work to resolve it as quickly as possible.

10. Damaged Packages

If your order arrives damaged:

  1. Take photos of the packaging and items
  2. Contact us within 48 hours of delivery
  3. Provide your order number and details of the issue

We will arrange a replacement or refund where appropriate.

11. International Orders (If Applicable)

For international shipments:

  • Import duties
  • Taxes
  • Customs fees

may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

12. Contact Us

If you have any questions about shipping or delivery, please contact us.

Autofficina Parts Limited
Email: parts@autofficinaparts.co.uk                                                        
Address: 5 Ruxley Lane, Epsom Surrey KT19 OJB